redquanta.comRedquanta | Customer Experience in the Post COVID-19 World

Skip to primary navigation Skip to main content About Us Clients Our Team Media Careers Home Page Toggle navigation About Us Clients Our Team Media Careers Blog Shopper Login CUSTOMER EXPERIENCE IN THE POST-COVID-19 WORLD View Rapid Action Package Download Free Report Address Safety The new era commands a safety-first approach across all customer and employee touch points. Customer acquisition and retention, as well as employee confidence, will depend heavily on perceptions of Safety. Build trust through an error-proof operational structure. Address Changing Consumer Behavior There will be a palpable shift in consumer perceptions. Consumers will buy differently. They will buy different things. Their shopping frequency will change. Capitalize on the changes to capture market share and win long-term loyalty. At red quanta … We can help create a “new normal” for your frontline operations. Our special COVID-19 Action Force will seamlessly integrate a sanitation & distancing regime in your CX strategy, and build processes to accommodate new customer expectations. Ready to take the new-world reality in your stride? Connect with us to COVID-proof your business red quanta’s ALL-ROUND COVID-19 CX PACKAGE SOP Design Create new CX processes from scratch derived from industry-specific and cross-industry expertise Learn more Monitoring Technology Fool-proof and robust technology to empower self-audits led by staff. You get all updates in real time. Learn more Experience Evaluation by Real Customers Take a “safety barometer” reading from real customers that are an exact match with your TG. Learn more Mirror Review endorses red quanta as one of the most rewarding Customer Experience solution providers Design and implement your CX strategy with the industry leader. View Full Report We create real bottomline growth through customer experience Decades of industry-specific experience All partnering brands get consistent guidance from our CX consultants and market research experts. Robust technology infrastructure Our tech is developed and maintained in-house by a world-class team of engineers. Your entire team can track CX performance in real-time at different levels of abstraction. We have shaped CX for Fortune 500 companies We know how the most successful of brands achieve substantial growth by delivering excellent experiences and consistently acting on customer inputs. Join hands with red quanta , and your entire customer experience journey will be ours to drive Effective alone. Terrific together Our suite of customer experience solutions Customer Journey Mapping Personalized experiences created with great finesse and attention to detail Learn more Mystery shopping 2.0 Quantify your CX through reliable inputs generated by our hand-picked experience experts Learn more Customer Feedback Go beyond feedback collection Take real-time action on customer inputs Learn more In-store Execution Audits Monitor infrastructure, merchandising and promotions right from your desk Learn more Supervised Implementation Create tangible CX improvements throughout the organization Learn more Team Engagement Training sessions and content sharing to create a sense of purpose throughout the organization Learn more Fabulous customer experiences for 250+ brands around the globe #PoweredBy red quanta “ red quanta enabled flawless service across 40 outlets for this rapidly expanding brand. Rahul Singh, Founder & CEO, The Beer Cafe “Store audits by regional managers made consistent, efficient and highly result-oriented Peeyush Bansal, Founder & CEO, Lenskart “A win-win situation that enhanced customer experience and employee experience in tandem Mona Sharma Menon, Director, Marshalls Wallcoverings Results that tell the red quanta story 46% increase in key sales skills in 7 months for premium automobile brand 91% increase in sales of preferred house brands in 1 year for a luxury goods retailer 42% increase in NPS for financial services company in 2 years 27% increase in upsell rates in 1 year for a consumer electronics company Read case studies specific to your industry Automobile Retail Banking & Financial Services Consumer Goods Hospitality Investors Technology and New Age Consulting and MR Firms Start a conversation with us Let us show you the business value of creating memorable customer experiences SEND MESSAGE × Ready to explore innovative CX solutions with RedQuanta? Request Demo × Ready to explore innovative CX solutions with RedQuanta? Request Demo × Ready to explore innovative CX solutions with RedQuanta? Request Demo Start a conversation with us Let us show you the business value of creating memorable customer experiences SEND MESSAGE × Success! Thank you for reaching out to us. We will get back to you shortly. About Us We are a global business transformation firm. Our winning approach is Outside–In. We enable businesses to truly listen to customer experiences outside and make transformational changes inside. QUICK LINKS Customer Journey Mapping Mystery shopping 2.0 Customer Feedback In-store Execution Audits Supervised Implementation Team Engagement Info Corporate Office 517, Palm Spring Center, Link Road, Malad (West), Near Infiniti Mall, Mumbai - 400064 Registered Office #3200, Sector 40-D, Chandigarh, 160036 CIN: U74130CH2009PTC031911 © 2009–2020 red quanta . All Rights Reserved. Log in Privacy Policy Terms & Conditions FAQs - Clients Contact Us...